Refund policy
Refund policy
Last updated: 26 May 2026
No right of withdrawal
In accordance with article L.221-28 3° of the French Consumer Code, the right of withdrawal does not apply to contracts for the supply of goods liable to deteriorate or expire rapidly.
Accordingly, fresh food products sold on beaugrain.com (fruits, vegetables, meats and derived products) do not qualify for the right of withdrawal. Any validated and paid order is firm and final.
Non-conforming, damaged or missing product
We do everything possible to deliver impeccable products. In the event of an issue noticed upon receipt of your order (missing, damaged, expired or non-conforming product), you may contact us within 24 hours of delivery.
Send your claim to contact@beaugrain.com specifying:
- your order number
- a description of the issue
- photographs of the product(s) concerned
After review, we will, depending on the case, proceed with:
- a refund of the product(s) concerned to the original payment method
- the issue of a credit note usable on a future order
- a replacement on the next order, subject to availability
Refund deadlines
The refund, when granted, is made within a maximum period of 14 days from the validation of the claim, to the payment method used for the order.
Legal warranties
You benefit automatically from:
- the legal warranty of conformity (articles L.217-3 et seq. of the French Consumer Code);
- the warranty against hidden defects (articles 1641 to 1649 of the French Civil Code).
To invoke a legal warranty, contact us at contact@beaugrain.com.
Contact
BEAUGRAIN
Fleur 1, 19 rue de Saint Pol de Léon
94550 Chevilly-Larue, France
contact@beaugrain.com