Delivery & returns

Beaugrain guarantees fast and careful delivery: via a cold chain controlled by Chronofresh, within 48 hours, and free for orders over €80 in Île-de-France.

Chronofresh Delivery — within 48 hours

All our orders are delivered via a controlled cold chain by Chronofresh, Chronopost's refrigerated delivery service.

Lead Times

Next-day delivery before 1 PM for all orders placed from Sunday to Thursday.
No deliveries on Mondays.
You will be notified by email and SMS the day before delivery.
The package is delivered to the address provided during the order.

Service Areas

We deliver in Metropolitan France and Monaco.
No delivery to DOM-TOM, Corsica, or internationally.

Delivery Fees

Île-de-France (75, 77, 78, 91, 92, 93, 94, 95)

Basket Amount	Delivery Fees
≥ €80	Free 🎁
< €80	€25

Provinces and Monaco

Decreasing rate according to package weight.

Package Weight	Basket ≥ €80	Basket < €80
0 to 5 kg	€20	€45
5 to 10 kg	€25	€50
10 to 15 kg	€30	€55
15 to 20 kg	€35	€60
Over 20 kg	€45	€70

Return Policy

In accordance with regulations, perishable foodstuffs cannot be returned once delivered.

In case of any issues upon receipt (damaged package, broken cold chain, non-conforming product): contact us within 24 hours of delivery at contact@beaugrain.fr.

We review each request on a case-by-case basis and offer an appropriate solution (refund, exchange, commercial gesture).

Frequently Asked Questions

What if I am not present for delivery?

Chronofresh will attempt a second delivery on the next business day. You will receive a delivery notice with instructions on what to do.
Important: fresh products cannot wait indefinitely — please ensure you are present or that a family member can receive the package.

Can I change my delivery date?

Currently, delivery is automatically scheduled for the day after the order. Custom date selection will be added soon.
If you have a specific need, contact us before ordering.